Billing Terms

Plans bill at a flat monthly rate per plan tier, matching the price shown on Pricing . The price doesn't change based on how many members are on your account, up to the member limit included in your plan. Storage add-ons, seat add-ons, and paid apps bill on the same recurring monthly cycle as your plan's subscription, alongside it, as additional charges on the same invoice.

Prices for plans, storage add-ons, seat add-ons, and AI credit packs may change at any time. A price change does not affect a billing period you've already paid for. It only applies to your next renewal or purchase.

If a price increase applies to your active subscription, we'll notify the account owner at least 30 days before the renewal it first applies to. Continuing to use a paid plan or add-on past that renewal date means you accept the new price. If you don't, you can switch to Pay-as-you-go beforehand as described in Subscription cancellation.

Subscriptions renew automatically at the end of each cycle unless you switch to Pay-as-you-go beforehand, using the payment method on file. You can schedule that switch from your account at any time. See Subscription cancellation for when that takes effect.

Prices are exclusive of applicable taxes (VAT, sales tax, GST, or similar), which are calculated and added at checkout based on your billing location, and are your responsibility unless you provide a valid exemption.

If a payment fails, we retry it and notify the account owner. If payment isn't resolved within 16 days, the subscription may be downgraded or suspended until it is. We won't delete your data solely for a failed payment without separate notice.

Refund policy: All charges are final. Subscription fees and storage or seat add-on charges are non-refundable, including for partial billing periods. If you are a consumer in a country whose law gives you a right of withdrawal or a refund, that right still applies. AI credit pack purchases follow the separate policy in the Credit Terms.

Switching from a paid plan to Pay-as-you-go doesn't cancel your subscription immediately. Since you've already paid for your current billing period in full, the switch is scheduled to take effect at the end of that period instead: you keep your current plan and full access until then, and you won't be billed again once it takes effect. We don't issue a credit or refund for the remaining time in the current period, since it was already paid for, unless required by Refund eligibility.

You can undo a scheduled switch at any time before it takes effect, from your account's billing settings. Any app that your plan currently bundles for free will start billing individually once the switch takes effect, unless you remove it beforehand. Your account will show which apps this applies to before you confirm the switch.

Switching to Pay-as-you-go only ends your plan subscription. If you have any billed apps installed, they continue to be billed on their own until you uninstall them; once the last billed app is removed, that billing stops as well. To fully stop all billing on your account, switch to Pay-as-you-go and uninstall every billed app.

When we change these terms we update this page. Material changes will be communicated to the account owner before they take effect.

Billing questions: [email protected], or use the billing option on the contact page.